On behalf of one of our partner companies, Technamin is looking for a Turkish Speaking Customer Support Specialist. They will interact with the business customers by responding to questions and resolving issues, thereby providing a higher level of customer support on a specific product and service.

Job responsibilities

• Responding to customer queries in a timely and accurate way, via phone, email, or chat
• Building strong and effective relationships with customers through ongoing communication
• Identifying customer needs and helping customers use specific features
• Investigating and following up queries using all information, systems, or work tools available
• Resolving customer problems fairly and effectively seeking to improve the customer experience
• through continuous improvement
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing translations when needed
• Performing other related duties as assigned

Required qualifications 

• University degree
• Strong command of written and spoken Turkish
• Good knowledge of English is a plus
• Experience working with customer support is a plus
• Great organization, planning, and prioritization skills with strong attention to detail
• Full Computer literacy
• Ability to work in flexible and mixed shifts

The interested are encouraged to  send their resumes to the email address  acc@ysu.am  and to career@technamin.com  mentioning the position "Turkish Speaking Customer Support Specialist" in the subject line of the email, noting the job title in the Subject line.

The deadline for receiving applications is 15.02.2023․